Order cancellation

You are free to cancel any order as long as the product delivery has not been completed. You can inform us about your decision either by calling us or by sending us an email. You have the possibility to be informed for the course of your order by phone, or e-mail.

   Retraction and Return of products

You have the right to return the products you have purchased without any further charge. You can send back the products within 14 days from delivery date, without any obligation of explaining your decision.

   Products condition

Return of jewels on charge can be realized in cases when the order is mistakenly delivered. That is to say in the event that what is delivered is other than what was ordered in type or quantity or when the package the time of delivery is destroyed partially or completely or the product itself is defective. In this case, the customer has to refuse to accept the jewels, or has to return them, after having communicated with The jewels should be returned as they were when received by the customer. In the event that they are not returned in due time agreed with the enterprise, then the Electronic Shop is entitled not to accept the return and consequently it can deny any replacement. In all cases, the return of jewels to be replaced must be accompanied with all relevant documents of the jewel in its package. The return of products by charge of must be done by courier service. Then, after having checked the condition of returned jewels, will return the money to the customer through their credit card. In the event that the jewels are returned destroyed or insufficient the Electronic shop has the right to ask for compensation from the customer, the sum of which will be determined by the condition of jewels. The return of products, which are considered defective at delivery, will be accepted within seven (7) calendar days from their delivery to the customer, accompanied with all the relevant documents in its packing.